Refund & Return Policy
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RETURNS & REFUNDS
Refund & Return Policy
We want you to be satisfied. If something is wrong with your order, follow the steps below to request a return or refund.
Before you request
Keep the invoice and packaging. For damaged/wrong items, please provide an unboxing video.
Eligibility
Wrong / Damaged Item
Report within 24 hours of delivery
Change of Mind
Only if unused & sealed (where applicable)
For hygiene and safety reasons, we may not accept returns on opened cosmetics, skincare, or personal care products.
How to Request a Return
Step 1: Contact us
Send your order number, product name, and the issue via Contact page or support channels.
Step 2: Share proof
Provide an unboxing video + clear photos for damaged or wrong items.
Step 3: Approval
Our team will verify and confirm eligibility, then share next instructions.
Step 4: Pickup / Drop-off
If approved, we will arrange pickup (where available) or provide drop-off details.
Refund Timeline
After we receive and inspect the returned product, refunds are usually processed within 3–7 business days. The exact time may vary depending on payment method.
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